Thank you for choosing to shop with us! We’re committed to ensuring your order arrives safely and on time. Below you’ll find information on our shipping process and policies.
SHIPPING TIMELINE:
Orders are typically shipped within 3-5 business days of being placed. If any unexpected delay occurs, we’ll notify you via email or phone to keep you updated.
Special Events and Holiday Shipping: During busy periods such as giveaways or holidays, order processing may take longer. We appreciate your patience as we work hard to fulfill all orders as quickly as possible.
TRACKING YOUR ORDER:
Once your order has been packed and processed, you’ll receive an email with your tracking information. Tracking updates may take up to 24 hours to reflect on the carrier’s website.
WHAT TO DO IF YOUR ORDER SAYS “DELIVERED” BUT ISN’T RECEIVED:
If the tracking status shows that your package was delivered but you haven’t received it, please reach out directly to the shipping carrier (typically USPS) to assist with the investigation. Unfortunately, we cannot be responsible for packages marked as delivered by the carrier.
RETURNS DUE TO INCORRECT ADDRESS:
If an order is returned to us due to an incorrect or undeliverable address, we’ll follow these steps:
Notification: Once received back, we’ll notify you promptly.
Contact: Our team will reach out to confirm an accurate address.
Reshipping: After confirming the address, we’ll reship your order and provide a new tracking number.
ADDRESS CORRECTIONS:
If you need to make a change to your shipping address, please contact our support team as soon as possible. Be sure to include your name, order number, and the correct address information so we can update your order.
Thank you for your understanding and support! We’re here to help make sure your order reaches you smoothly.
Need help?
Contact us at info@empireavservices.com